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EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. Consider the following list:
1.Change authority
2.Change manager
3.Change advisory board (CAB)
Which one of the following is the BEST description of the items above?

A) Roles, people or groups
B) Job descriptions
C) Functions
D) Teams

2. Which one of the following is the BEST definition of the term service management?

A) The management of functions within an organization to perform certain activities
B) A group of interacting, interrelated, or independent components that form a unified whole, operating together for a common purpose
C) Units of organizations with roles to perform certain activities
D) A set of specialized organizational capabilities for providing value to customers in the form of services

3. Which one of the following do major incidents require?

A) Separate procedures
B) Longer timescales
C) Less documentation
D) Less urgency

4. Which process is involved in monitoring an IT service and detecting when the performance drops below acceptable limits?

A) Service asset and configuration management
B) Event management
C) Problem management
D) Service catalogue management

5. Which statement about the emergency change advisory board (ECAB) is CORRECT?

A) The ECAB will be chaired by the IT director
B) The ECAB considers every high priority request for change
C) Amongst the duties of the ECAB is the review of completed emergency changes
D) The ECAB will be used for emergency changes where there may not be time to call a full CAB

Solutions: