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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. You use Microsoft Dynamics CRM 2011 for Microsoft Office Outlook on a portable computer.
You are tracking several email messages, tasks, and contacts within Outlook.
Which of the following statements about deleting tracked items is true?

A) Deleting a contact record in Microsoft Dynamics CRM for which you are the owner will delete the contact from Outlook.
B) Deleting a completed task that is tracked in Outlook will delete the task activity record from Microsoft Dynamics CRM.
C) Deleting a tracked email message in Outlook will delete the email message from Microsoft Dynamics CRM.
D) Deleting a task activity record for a completed task in Microsoft Dynamics CRM will delete the tracked task from Outlook.
E) Deleting an email message in Microsoft Dynamics CRM will delete the tracked email message from Outlook.

2. In Microsoft Dynamics CRM 2011, you need to change the query for a dynamic marketing list while
preserving the current list of members.
What should you do?

A) Lock the dynamic marketing list. Then change the query for the dynamic marketing list.
B) Share the members of the marketing list with a new static marketing list.
C) Change the dynamic marketing list to a static marketing list. Then create a new dynamic marketing list to track additional members.
D) Copy the dynamic marketing list as a static list. Then change the query for the dynamic marketing list.

3. A company has a service in Microsoft Dynamics CRM 2011. The company has one facility with three
employees.
The facility can accept four customers per service appointment time. You need to set the capacity of the
facility appropriately.
What should you do?
(Choose all that apply.)

A) Edit the service selection rule.
B) Edit the service activity.
C) Edit each user's work schedule.
D) Edit the facility's work schedule.

4. Using Microsoft Dynamics CRM 2011, you need to analyze the number and percent of cases in progress
for each of your employees.
How can you get this information by using the least amount of effort?

A) Create a custom report.
B) Use Advanced Find and create a Personal Chart.
C) Run the Case Summary Table Report.
D) Run the Service Activity Volume Report.

5. In Microsoft Dynamics CRM 2011, you are distributing an email campaign activity to leads. How can the owner of the distributed campaign activities be assigned? (Choose all that apply.)

A) The activities can be assigned to a list of users.
B) The activities can be assigned to you.
C) The activities can be assigned to the owners of the lead records.
D) The activities can be assigned to a specific user.
E) The activities can be assigned to a team.

Solutions: