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Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. Your customer would like to send a communication about a product that is applicable only to its user base in the USA.
Which three actions should you perform?

A) Create a transactional survey.
B) Create a segment of contacts whose contact home country is USA.
C) Add the segment in step (d) to the Audience tab in the Included section.
D) Add the report in step (c) to the Audience tab in the Included section.
E) Create a broadcast survey.
F) Create a report of contacts whose contact home

2. Which is a sample object query?

A) SELECT 0.Contacts FROM Organization O WHERE O-ID = 1;
B) SELECT Incident.ReferenceNumber, Incident.PrimaryContact-Contact.* FROM Incident;
C) SELECT C.Name.First FROM Contact C WHERE C.Name.First like ,C%';
D) SELECT ID FROM Contact WHERE Contact-Name.First like 'Chris' ANDContact.Address.City='Bozeman';

3. How frequently does Oracle release a new version of a product?

A) Every month
B) Once in three months
C) Once in four months
D) Once in six months

4. Which two statements are true about a disposition?

A) It can be linked to categories.
B) It can be linked to products.
C) It can be set to a maximum depth of three in hierarchy levels.
D) It can be made visible on the Customer Portal.
E) It helps to identify the root cause of an incident.

5. What would you use for repetitive text with a single point of maintenance for any changes tothe text?

A) Merge field
B) Variable
C) Custom object field
D) Custom field

Solutions: