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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. You have found an SAP Note related to a customer's message and would like to send this to the customer.
What status should the message be changed to?

A) Proposed Solution
B) Sent to SAP
C) In Process
D) Sent to Support

2. You receive a customer message where several issues are reported.
What will be your next step?

A) Start message processing without contacting the customer.
B) Ask your colleagues for processing this message.
C) Ask the customer to create one message per issue.
D) Solve all issues in the message, because it is beneficial for customers to report several issues in one message.

3. How can you setup SAP EarlyWatch Alert?

A) Using SMSY transaction to activate a pre-defined SAP EarlyWatch Alert
B) Connecting to SAP Service Marketplace and defining your landscape
C) Using SMSY transaction to create your logical components first, if this is not already done
D) Connecting to SAP Service Marketplace and setting up the parameters

4. What are benefits of using Root Cause Analysis of SAP Solution Manager? (Choose two)

A) Report development
B) Performance measurement
C) Batch job planning
D) Safe remote access

5. Which of the following statements is a true representation of an installation?

A) An installation is related to the number of employees in that organization.
B) Each customer can have several installations associated to their identifier.
C) An installation can contain only one system linked to it.
D) Each customer has only one installation per legal entity.

Solutions: