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HP Selling HP Printing and Computing Services Sample Questions:

1. For Consumers, which HP non-repair related service offers a user advisory support helpdesk?

A) HP HelpMe
B) HP CallMe
C) HP Smart Fix
D) HP Smart Friend

2. What is the benefit offered by the Data Protection service?

A) Encrypts data making it safe from hackers.
B) Detects viruses with remote support.
C) Keeps a backup of data in the cloud
D) Remotely deletes data from your device in event of theft

3. Which type of service offerings are covered by HP Custom Integration services?

A) Maintenance Kit Replacement
B) Per Incident
C) BIOS configuration
D) Warranty Extensions

4. Which statement is true about Service Lines?

A) R4 Commercial support is only available to Small and Medium Business (SMB).
B) R4 Commercial support covers all business levels for workgroup printers.
C) All services lines are available for consumers who buy contractual services.
D) The R7 computer support line is available for consumers

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