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ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which of the following activities would be performed by a process manager?
1.Monitoring and reporting on process performance
2.Identifying improvement opportunities
3.Appointing people to required roles

A) 1 and 2 only
B) All of the above
C) 2 and 3 only
D) 1 and 3 only

2. Which one of the following is the BEST description of a relationship in service asset and configuration management?

A) Describes how the configuration items (CIs) work together to deliver the services
B) Defines how version numbers should be used in a release
C) Defines which software should be installed on a particular piece of hardware
D) Describes the topography of the hardware

3. Which of the following would NOT be contained in a release policy?

A) Roles and responsibilities for the release
B) Naming and numbering conventions
C) The risk register for the release
D) Entry and exit criteria of the release into testing

4. What guidance does ITIL give on the frequency of production of service reporting?

A) Service reporting intervals must be defined and agreed with the customers
B) Service reporting intervals must be the same for all services
C) Reports should be produced weekly
D) Reporting intervals should be set by the service provider

5. What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?

A) Accreditors
B) Regulators
C) Employers
D) Stakeholders

Solutions: