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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer is experiencing a number of pain points in their IT service delivery. The operational efficiency and performance of the IT support teams is dropping, resulting in the IT teams repeating many tasks which have failed to complete due to operator errors. Which solution area can help improve the efficiency of the IT support teams?

A) financial management
B) a customer relationship management system
C) runbook automation
D) knowledge-based systems

2. Which solution ensures data accuracy through a complete audit and remediation processes out-ofthe-box?

A) IBM Change and Configuration Management Database
B) IBM Compliance and Release Management
C) IBM Data Integrity and Audit Manager
D) IBM Remediation and Precision Manager

3. A customer is planning to implement IBM SmartCloud Control Desk to automate simple incident, problem, and change management processes as well as to provide a service catalog to the 1,500 end users for ordering the IT services.
In order to implement this solution which edition of IBM SmartCloud Control Desk should be recommended?

A) IBM SmartCloud Control Desk for Internal Service Providers Edition
B) IBM SmartCloud Control Desk Entry Edition
C) IBM SmartCloud Control Desk
D) IBM SmartCloud Control Desk for Managed Service Providers Edition

4. Which services attributes should be considered when analyzing the outcome for customer value?

A) objectives, metrics, and desired outcome
B) desired outcome, supplier metrics, and IT objectives
C) business objectives, IT objectives, and process metrics
D) people, products, and technology

5. Which two job roles can help identify how CMDB. provisioning, and monitoring address key IT asset and service management requirements of an organization? (Choose two.)

A) System engineers
B) Process owners
C) Application specialists
D) Application engineers
E) Process experts

Solutions: