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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. What has to be considered in the service design stage according to ITIL?

A) the design of Service Level Agreements
B) the design of functions and applications
C) the design of the service catalog
D) the design of measurement systems, methods, and metrics

2. Based on the ITIL Framework, what should be the purpose of every implemented process (Incident Management, Problem Management, Change Management, etc.)?

A) To create value for stakeholders
B) To identify units of organizations responsible for specific outcomes
C) To ensure that services are designed to meet business needs
D) To define activities, roles, responsibilities, functions, and metrics

3. Which two job roles can help identify how CMDB. provisioning, and monitoring address key IT asset and service management requirements of an organization? (Choose two.)

A) System engineers
B) Process owners
C) Application specialists
D) Application engineers
E) Process experts

4. What are three types of changes in the Changes application? (Choose three.)

A) Critical Change
B) Planned Change
C) Scheduled Change
D) Normal Change
E) Standard Change
F) Emergency Change

5. How is a power user of an IT asset and service management system defined?

A) A user with the highest level of authorization to access the system.
B) A user who is an expert in programming additional features to the system which will be used by other users.
C) A user who has the ability to use advanced features of the system which are beyond the abilities of regular users.
D) A user who is responsible for management of the system administration team.

Solutions: