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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer is using IBM SmartCloud Control Desk to automate incident, problem, and change management processes. The solution currently supports 15,000 end users but the customer acquired and integrated a company with an additional 5,000 end users. What does the customer need to do to cover the new end users?

A) Buy an IBM SmartCloud Control Desk for Internal Service Provider license
B) Buy an additional 5,000 end user licenses
C) Define the new users in the existing IBM SmartCloud Control Desk
D) Build a separate instance of IBM SmartCloud Control Desk

2. What is one aspect of the environment that is important for sizing an IT service management solution?

A) quantity of people involved in the service management processes
B) IT staff certifications
C) IT processes in use
D) types of security protocols in use

3. An enterprise has two different departments, one that manages IT assets and one that manages facilities assets. Each department has shared the same general ledger accounts and cost centers, but work with different data sets and processes. What would be the recommended setup in IBM SmartCloud Control Desk?

A) Create an organization for each department
B) Create one organization and different sites for the departments
C) Create only one organization and one site for both departments
D) Create an instance of IBM SmartCloud Control Desk for each department

4. Which statement describes functional components provided by IBM Tivoli Provisioning Manager?

A) They provide automated configuration of IT resources in response to a service request or other trigger; they may include all levels of configuration such as network setup, storage allocation, partition preparation, base builds, application loads, cluster definition, etc.
B) They provide customers with access to knowledge search, the ability to log incidents into Incident Management, check status of existing incidents, provide information on system outages, show frequently asked questions, and perform other automated services such as ID Management.
C) They provide services for the storing, categorization, searching, and correlation of data about client accounts, solutions, contracts, organizations, and products.
D) They provide processes that join financial, contractual, and inventory functions to support life cycle management for hardware and software assets within the IT environment.

5. A customer is planning to implement IBM SmartCloud Control Desk and IBM Tivoli Application Dependency Discovery Manager (TADDM). The solution will cover 5.000 end users and a data center with 600 servers running Windows, Linux, and UNIX operating systems. There will be 50 people in the IT department using the solution and one TADDM domain server scanning the whole environment.
Which statement is true if the customer wants to build three separate environments for development, test, and production?

A) The required number of all licenses is doubled because the development environment does not require separate licenses.
B) Only TADDM licenses are tripled.
C) The required number of all licenses is tripled.
D) The required licenses number does not change.

Solutions: