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Genesys Cloud CX: Architect Certification Sample Questions:

1. When you perform the bulk import, the .csv file is selected and each includes a WAV file and the directory location.

A) True
B) False

2. Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

A) Admin>Quality
B) Reports
C) Admin>Contact Center
D) Performance>Agents

3. What is the maximum prompt file size you can upload?

A) 10 MB
B) 20 MB
C) 25 MB
D) 50 MB

4. Select all the required parameters for configuring the Salesforce data actions. (Choose three.)

A) Password
B) Access ID
C) ARN Number
D) Username
E) Token

5. Select all the naming requirements for prompts. (Choose two.)

A) A prompt name can begin with a numeric or special character.
B) A prompt name can contain spaces or special characters.
C) A prompt name can begin with a letter.
D) A prompt name can contain letters, underscore, and numbers.

Solutions: