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Genesys Cloud CX: Architect Certification Sample Questions:

1. What browsers are supported for use with all Genesys Cloud features? (Choose two.)

A) Chrome
B) Safari
C) Internet Explorer
D) Firefox
E) Opera
F) Avant

2. What is the maximum value that can be set for the 'Minimum confidence level' in speech recognition?

A) 25%
B) 100%
C) No Limit
D) 50%

3. To route an incoming call based on the current time, _____ is the best method.

A) Inbound call flow
B) Callable time sets
C) Scheduling
D) Call route

4. Select the types of scheduling available in Genesys Cloud. (Choose two.)

A) Load based Scheduling
B) Automated Scheduling
C) All of the above
D) Manual Scheduling

5. You are the administrator of a contact center and assigned to advertise an upcoming product to your customers. Choose all the correct options for this scenario. (Choose two.)

A) Use the data tables feature for advertising the product.
B) Use the prompt feature to play the product details every time customer dials your contact center.
C) Use an outbound campaign to promote the product.
D) Use the directory feature for advertising the product.

Solutions: