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Nokia SDM Certification - PS NSOP Sample Questions:

1. When is the right moment to freeze the project scope considering the case life cycle?

A) At Disengagement.
B) During operational delivery.
C) During the Handover from business acquisition to project delivery phase (Gate 6 - PTA).
D) Before Gate 4.

2. In setting up the service delivery, Operational Service Level Agreements are required for Spare Part Management, Network Optimization and Shared Delivery of Fault Management. Which Lines of Business will you have to set up agreements with?

A) Other Operator Spare Part supplier; NPO; GDC
B) Care; NPO; GDC
C) Care; Customer; GDC
D) Customer; NPO; GDC

3. Can the Lead Network Operations Business Manager start operational delivery after the baseline shows an expected 30% negative gross margin?

A) Only after the Cost Baseline is approved according to the required approval levels in the Region.
B) Yes. If the Cost Baseline is in line with the Business Case.
C) Yes. NSN needs to fulfill its obligations and execute operational service delivery anyway.
D) No. Maximum accepted negative gross margin is 10%.

4. One of your Technical Support Engineer's has caused a major outage while carrying out a minor configuration change on an RNC. As the Technical Support Manager, what is the correct follow up action?

A) Reprimand the engineer and send a major outage report to the customer.
B) Ensure the engineer receives the required training to ensure the error is not repeated.
C) Immediately inform the CT head so he can advise the customer that the issue has been resolved.
D) Assign RNC configuration changes to only Senior Technical Support Engineers to minimise the risk of recurrence.

5. What is the key function and activities you would undertake to ensure the optimal running of the GNOC?

A) Apply the MS Operations Model to apply the standard FM process as much as possible and ensure there are competent people to use it.
B) Apply the MS Operations Model to set-up a solid PM process and ensure there enough people able to work with it.
C) Set-up a competent organization and ensure people are motivated.
D) Create an appropriated competence development plan to identify key stake holders who are able to customize the processes of the MS Operations Model.

Solutions: