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Nokia SDM Certification - CARE Sample Questions:

1. The Care contract scope has changed, what should the CaPM do first?

A) Inform Care sub regional or regional organisation.
B) Include the new scope in the CT financial plans.
C) Inform Product Managers who should then prepare new services descriptions.
D) Update the NELLE forecast with new costs and resource requirements.

2. What are the 3 Care SWS portfolio segments?

A) Active Network Assurance (ANWA), Software Evolution & Expertise (SEE) and Multi Supplier Support (MSS).
B) There are only two portfolio segments in Care SWS: Active Network Assurance (ANWA), Software Evolution & Expertise (SEE).
C) Active Network Assurance (ANWA), Preventive Services, Launch Support services.
D) Active Network Assurance (ANWA), Software Evolution & Expertise (SEE), Life Extender (LE) Services.

3. What is the Assist tool?

A) A knowledge management tool.
B) We don't use this tool in NSN Care.
C) A helpdesk data entry tool.
D) A relational Database.

4. Which fields are not editable in CDB after submission to SAP? If the following fields are incorrect, contract creation needs to be repeated in CDB and SAP alike:

A) CaPM; F&C and CT head contact details.
B) Contract start and end date, SLA and service items.
C) Sales organisation, distribution channel and payment terms.
D) Service Items, Purchase Order numbers and total contract value.

5. What basic services are included in SW Maintenance

A) Trouble Resolution, Technical Query, Care Management.
B) Trouble Resolution, Technical Query, Technical Support.
C) Trouble Resolution, Technical Query, SW Update.
D) Emergency Support, Trouble Resolution, Technical Query.

Solutions: