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Nokia SDM Certification - PS NSOP Sample Questions:

1. A planned work has over-run the allocated time window due to confusion over the planned works process. What action could be taken to prevent future over-run of planned works?

A) Review the FM process and send recommendations to the FM Manager.
B) Reviews the Performance Mgt process and sends recommendations to the Performance Mgt Manager.
C) Reviews FM & Performance Mgt process and sends recommendations to FM & Performance Mgt Managers.
D) Reviews Configuration Mgt process and send recommendations to Configuration Mgt Manager.

2. To improve our competences we can use three different learning methods: Training on the job, learning from others, Formal training/courses. What is the recommended split in NSN?

A) Training on the job 50%, learning from others 10% and formal training/courses 40%.
B) Training on the job 10%, learning from others 20% and formal training/courses 70%.
C) Training on the job 70%, learning from others 20% and formal training/courses 10%.
D) Training on the job 20%, learning from others 70% and formal training/courses 10%.

3. What are the Performance Management responsibility key areas?

A) Monitor Resource Performance, Create Resource Performance Degradation Report, Track & Manage Resource Performance Resolution, Close Resource Performance Degradation Report & Report Resource Performance.
B) Monitor Resource Performance, Escalate resource, Create Resource Performance Degradation Report, Track & Manage Resource Performance Resolution, Control Resource Performance, Report Resource Performance.
C) Monitor Resource Performance, Analyze Resource Performance, Create Resource Performance Degradation Report, Track & Manage Resource Performance Resolution, Close Resource Performance Degradation Report, Control Resource Performance, Report Resource Performance.
D) Escalate resource, Analyze Resource Performance, Create Resource Performance Degradation Report, Track & Manage Resource Performance Resolution, Close Resource Performance Degradation Report & Report Resource Performance

4. You are the on call Technical Support Engineer. Fault Management has escalated all of the
following TT's to Tech Support 1) An isolated BTS Outage impacting a VIP corporate client, Customer CTO is demanding a report.
2) Critical alarm on an MGW serving the major city's airport
3) Critical Node alarm showing LOS on 1 fibre of a protected fibre ring.
What is the correct prioritisation order?

A) 1: MGW, 2: FIBRE LOSS, 3: CTO REPORT.
B) 1:CTO REPORT, 2:MGW, 3:FIBRE LOSS.
C) 1:CTO REPORT, 2:FIBRE LOSS, 3:MGW.
D) 1:FIBRE LOSS, 2: MGW, 3:CTO REPORT.

5. What does Business Management in the Operations Model mean?

A) F&C activities related to Contract Management.
B) Contractual SLA management, Contract management, Partner management and Risk Management.
C) Management of a (G)NOC and field maintenance organisation.
D) Scope of Outsourced Service Delivery including day to day operations of the CSP networks and all hosted systems.

Solutions: