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Nokia SDM Certification - CARE Sample Questions:

1. What needs to be done if a 3rd Party Service Contract is due to expire?

A) The Care Program Manager should inform the Service Engagement Manager.
B) Care Program Manager should inform the Customer to renew the contract directly with the supplier.
C) Care Program Manger should inform Product Line.
D) Care Program Manager should contact the 3rd Party Service Manager and supplier representatives to renew the contract.

2. What is the GIC code for SWM?

A) G7405.
B) G7407.
C) G7402.
D) G7409.

3. Who is responsible for managing customer requirements during the Care phase?

A) Care Technical Manager if assigned, otherwise the Care Program Manager.
B) Care Program Coordinator if assigned, otherwise the Care Program Manager.
C) CT Head.
D) Care Program Manager.

4. In which of the following situations can a company show profit at the same time as cash is decreasing?

A) When Work-in-Progress is invoiced and released as cost.
B) Depreciation is much higher than amortization rates.
C) The company invoices and records sales, but the customers do not pay.
D) When Work-in-Progress is increasing rapidly.

5. CaPM has agreed a new, temporary HWS drop point setup with the customer. How should it be formally recorded?

A) The new setup should be described in the Care Plan and then shared internally and externally.
B) No need to record this as the agreement is temporary, verbal agreement should be enough.
C) A contract amendment needs to be prepared, verified by lawyers and signed.
D) A letter describing the new services details has to be sent to the customer, who then should confirm the agreed setup.

Solutions: