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EXIN ITIL 4 Foundation Sample Questions:

1. Which term is used to describe the prediction and control of income and expenditure within an organization?

A) Charging
B) Governance
C) Budgeting
D) Accounting

2. What are the MOST important skills required by service desk staff?

A) Supplier management skills
B) Technical skills
C) Problem resolution skills
D) Incident analysis skills

3. What do customer perceptions and business outcomes help to define?

A) Key performance indicators (KPIs)
B) The total cost of a service
C) The value of a service
D) Service metrics

4. Which function is responsible for the management of a data centre?

A) Application management
B) Facilities management
C) Service desk
D) Technical management

5. Which guiding principle recommends using the minimum number of steps necessary to achieve an objective?

A) Think and work holistically
B) Keep it simple and practical
C) Progress iteratively with feedback
D) Focus on value

Solutions: