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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Service Assets dienen der Wertschöpfung. Welche der folgenden Arten von Service-Assets sind MAJOR?

A) Ressourcen und Funktionen
B) Dienstprogramm und Garantie
C) Dienste und Infrastruktur
D) Anwendungen und Infrastruktur

2. Was ist ein Grund für die Kategorisierung von Vorfällen?

A) Feststellen, ob der Benutzer berechtigt ist, einen Vorfall für diesen bestimmten Dienst zu protokollieren
B) Damit die Incident Management-Datenbank für eine höhere Effizienz partitioniert werden kann
C) Damit dem Vorfall die richtige Priorität zugewiesen wird
D) Festlegen von Trends für die Verwendung in Problem Management- und anderen IT Service Management-Aktivitäten(ITSM)

3. Die Gestaltung von IT-Diensten erfordert die effektive und effiziente Nutzung von was?

A) Menschen, Prozesse, Produkte, Partner
B) Menschen, Prozesse, Partner, Leistung
C) Leistung, Prozess, Produkte, Pläne
D) Menschen, Produkte, Pläne, Partner

4. "Service Management besteht aus einer Reihe spezialisierter organisatorischer Funktionen, mit denen Kunden einen Mehrwert in Form von Services erzielen können." Zu diesen speziellen organisatorischen Fähigkeiten gehören: Welche der folgenden Funktionen?

A) Funktionen und Prozesse
B) Märkte und Kunden
C) Menschen, Produkte und Technologie
D) Anwendungen und Infrastruktur

5. Welche Rolle oder Funktion ist für die Überwachung von Aktivitäten und Ereignissen in der IT-Infrastruktur verantwortlich?

A) IT-Betriebsmanagement
B) Kapazitätsverwaltung
C) Service Level Management
D) Incident Management

Solutions: