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Peoplecert ITIL V3 Foundation Sample Questions:

1. Which of the following activities is performed by application management?

A) Defining where the vendor of an application should be located
B) Deciding who the vendor of the storage devices will be
C) Ensuring that the required functionality is available to achieve the required business outcome
D) Agreeing the service levels for the service supported by the application

2. Data used to support the capacity management process should be stored in:

A) A capacity database (CDB)
B) A configuration management database (CMDB)
C) A capacity management information system (CMIS)
D) A configuration management system (CMS)

3. In which core publication will you find detailed descriptions of service catalogue management, information security management, and supplier management?

A) Service design
B) Service operation
C) Service transition
D) Service strategy

4. Which stage of the Change Management process deals with what should be done if the change is unsuccessful?

A) Remediation Planning
B) Review and Close
C) Prioritization
D) Categorization

5. What are the three types of metrics that an organization should collect to support Continual Service Improvement (CSI)?

A) Critical Success Factors (CSFs), Key Performance Indicators (KPIs), activities
B) Technology, process and service
C) Return On Investment (ROI), Value On Investment (VOI), quality
D) Strategic, tactical and operational

Solutions: