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Apple Macintosh Service Certification Sample Questions:

1. Which of following is not a good step to take when working onsite on computer?

A) Place part on the floor.
B) Check the polarity of the grounded power outlet.
C) Wear a grounded ESD wrist strap.
D) Use a grounded ESD mat.

2. Which of the following can cause damage to an embedded battery from a MacBook Air 13" Mid 2011

A) Handling by the edges
B) Use both hands when removing the battery
C) Tightening the battery screws only finger tight
D) Squeezing the cell packs

3. How many conductive wraps are provided with replacement AirPort/Bluetooth cards for the MacBook Pro (13-inch, Late 2011)

A) 2
B) 3
C) 4
D) 1

4. Which piece of information is best used to determine any Mac's correct AppleCare name?

A) the serial number
B) the EMC number
C) the model number
D) the MAC address

5. Which of the following is NOT a valid Bluetooth troubleshooting tip for Macs?

A) Make sure the Bluetooth peripheral is at least 20 meters away from the Mac.
B) Check for signal interference.
C) Make sure Bluetooth is turned on.
D) Verify Bluetooth peripheral hardware batteries are charged.
E) Update Bluetooth software on the Mac.

Solutions: