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Apple OS X Yosemite Troubleshooting Sample Questions:

1. Gretchen accidentally deleted a file on her MacBook Air while traveling. She backs up regularly to Time Machine, but did not backup while she was away. From which location would you recover the deleted file?

A) FileVault
B) Local Snapshots
C) The encrypted Time Machine backup
D) The Time Machine folder in /System/Library/

2. Angela is having trouble with fonts installed in her user account. Where are these fonts located?

A) -/Library/Fonts
B) /Users/Fonts
C) /System/Library/Fonts
D) /Library/Fonts

3. Which of the following is the correct definition of a router?

A) A router is the physical layout of the cables and devices on a network.
B) A router connects networks together isolating traffic within each network.
C) A router allows one computer or device to make requests on behalf of another over a network.
D) A router is any computer, printer, or other electronic device that could potentially communicate with another device over the network.

4. Bill says no matter what he tries he cannot open a specific document in Pages. Which of the following would help you effectively isolate the issue?

A) Restart from a different volume and try to reproduce the issue.
B) Quit Pages and try to open the document with Text Edit.
C) Attempt to open a different Pages document.
D) Quit Pages and adjust the framework which may be mismatched.

5. Autumn is traveling for business and is attempting to complete some work on her MacBook Air while she is waiting at the airport for her next flight. She is attempting to recover an earlier version of a text file, but her computer is not connected to her backup drive. In the full-screen Time Machine browser, which of the following indicates a backup that is only available on the disconnected backup drive?

A) When Autumn moves the pointer over a tick mark on the timeline, the tick mark displays a prohibitory sign.
B) The tick mark for an unavailable, or non-existing, backup will pulse light and dark gray when Autumn moves the pointer over it.
C) When Autumn moves the pointer over a tick mark on the timeline, the tick mark is dimmed red.
D) Files in the section labeled "Local Snapshots" in the Time Machine browser are those from the disconnected backup drive.

Solutions: