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WGU Information Technology Management QGC1 Sample Questions:
1. Which statement describes the analysis phase of the systems development life cycle (SDLC)?
A) Identifying end-user business requirements and refining project goals into defined functions and operations
B) Physically constructing software and information systems using programming languages
C) Establishing full descriptions of the desired features and operations of the system
D) Establishing a high-level strategy and goals for an intended project
2. A hospital has implemented several new software systems and has chosen to implement ITIL to maintain and continually improve services. Which need influenced the hospital's decision to implement ITIL?
A) Increased dependence on technology
B) Increased dependence on human interaction
C) Increased access to global consumer
D) Increased access to global vendors
3. Which business layer determines which products or services are being sold and to whom?
A) Strategy
B) Operating
C) Systems
D) Corporate
4. A director of software development observes friction between various team members. How should the director alleviate team friction?
A) Provide a public forum for anonymous feedback
B) Ask each team member to provide weekly feedback via email
C) Create a culture of showing appreciation
D) Nurture competition among team members
5. What is the importance of the partners and suppliers dimension of the ITIL model?
A) The creation of value is solely beneficial to the customer.
B) The relationship with both suppliers and consumers must create value.
C) Staffing an organization fosters the creation of value.
D) Supplying data allows companies to make wise investments and assemble technology solutions.
Solutions:
Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: B |