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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. Three key attributes to focus on for designing for reputation and risk management are: have a plan, be proactive and fast, and __________________.

A) be transparent with two-way dialog
B) ensure that strategies are pushed down into the organization
C) limit access to social media site by employees and partners
D) do not respond to negative statements in social media sites

2. If two companies have the same social business goals (like getting closer to their customers) their strategies can be quite different due to their _________. Remember, ____________ eats strategy for lunch!

A) Location
B) Culture
C) Stock price
D) CEO

3. What can you tell your customer about what is happening in the marketplace?

A) The pace of adoption of new technologies is slowing down.
B) The world is becoming less instrumented and interconnected.
C) The world is becoming more instrumented, interconnected, and intelligent.
D) The world is becoming simpler and focused.

4. What should you do when a callback meeting is requested by a potential customer?

A) Prepare a lengthy slide deck and read each word on every page
B) Deep dive into the technologies
C) Follow up with fancy product brochures
D) Tell them what you're going to show them, show them, and then follow up with a customer or personal example

5. What is the capability called that allows a user to upload documents to their own file-store in IBM Connections?

A) Forms
B) Folders
C) Files
D) Docs

Solutions: