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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. Which feature of IBM Sametime is an example of a more nimble responsiveness in IBM Lotus Notes?

A) Rich-text support in chat
B) The ability to see the sender of an e-mail is online right from your inbox and chat right away
C) Broad support of industry leading vendors
D) Standards-based APIs

2. Three good targets for Networking Your Business Processes are: Marketing and Customer Service, Product and Service Development, and ____________.

A) Operations and Human Resources
B) Security
C) Accounting
D) Manufacturing and Supply Chain Management

3. What is one of the best ways to engage your customers or employees to train them in a social and fun manner?

A) Social Newsletters
B) Social Gaming
C) Social Analytics
D) Social Surveys

4. Which is the appropriate response when a customer brags that it is their people that differentiate them from the competition?

A) People don't add to the shareholder value, only profits do.
B) Machines are more reliable than people.
C) Your people are costing you too much money. Let me show you how to replace them with computers.
D) What better way to leverage those people in your organization than by letting them utilize social business tools to make them more engaged, transparent, and nimble

5. Which IBM product delivers a broad set of powerful social capabilities that are tightly integrated?

A) IBM Connections
B) IBM Tivoli Manager
C) IBM Lotus Protector
D) IBM Lotus Symphony

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