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EXIN ISO / IEC 20000 Foundation Sample Questions:

1. To which process shall Problem Management ensure that up-to-date information on Known Errors and corrected Problems is available?

A) Configuration Management
B) all ISO/IEC 20000 processes
C) Availability Management
D) Incident Management

2. Which of the following is a best practice concerning Information Security Risk assessment?

A) Information Security Risk assessments should be performed once a year.
B) Information Security Risk assessments should be performed as a result of the review of every Incident.
C) Information Security Risk assessments should be carried out by an external auditor to maintain objectivity.
D) Information Security Risk assessments should be performed at agreed intervals and be maintained during Changes.

3. Which of the following is within the scope of the requirements of ISO/IEC 20000?

A) Information Security Management
B) Service Desk
C) Charging for IT Services
D) Operations

4. Security controls shall be documented. What will the controls be related to?

A) risks
B) staff
C) services
D) locations

5. What does an IT service definition include?

A) the use of IT to support the business processes of suppliers and partners
B) the use of IT to improve employee satisfaction within the organization
C) the use of IT to support the customers business processes
D) the use of IT to support the organizations internal business processes

Solutions: