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EXIN ITIL Foundation Sample Questions:

1. Which stage of the service lifecycle is MOST concerned with defining policies and objectives?

A) Service design
B) Service operation
C) Service transition
D) Continual service improvement

2. Which statement should NOT be part of the value proposition for Service Design?

A) Reduced total cost of ownership
B) Better balance of technical skills to support live services
C) Improved Service alignment with business goals
D) Improved quality of service

3. Which of the following activities are performed by a service desk?
1 . Logging details of incidents and service requests
2 . Providing first-line investigation and diagnosis
3 . Restoring service
4 . Implementing all standard changes

A) 1, 2 and 3 only
B) 3 and 4 only
C) All of the above
D) 2 and 4 only

4. Which one of the following activities does application management perform?

A) Defining where the vendor of an application should be located
B) Deciding who the vendor of storage devices will be
C) Ensuring that the required functionality is available to achieve the required business outcome
D) Agreeing the service levels for the service supported by the application

5. Which three types of metric support Continual Service Improvement (CSI) activities?

A) Technology metrics, process metrics and service metrics
B) Technology metrics, service desk metrics and Key Performance Indicator (KPI) metrics
C) Process metrics, software metrics and financial metrics
D) Service metrics, technology metrics and Key Performance Indicator (KPI) metrics

Solutions: