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EXIN ITIL V3 Foundation Sample Questions:

1. Which process is responsible for low risk, frequently occurring, low cost changes?

A) Incident management
B) Release and deployment management
C) Demand management
D) Requestfulfillment

2. Which of the following activities is be performed by access management?

A) Managing access to computer rooms and other secure locations
B) Providing physical security for staff data centers and other buildings
C) Managing access to the service desk
D) Managing the rights to use a service or group of services

3. Which of the following would commonly be found in a contract underpinning an IT service?
1.Financial arrangements related to the contract
2.Description of the goods or service provided
3.Responsibilities and dependencies for both parties

A) 1 and 2 only
B) All of the above
C) 2 and 3 only
D) 1 and 3 only

4. How many times should each stage of the Plan, Do, Check, Act (PDCA) cycle be visited?

A) There should be a single Plan and Do,then Check and Act should be carried out multiple times to implement ContinualImprovement
B) The entire cycle should be repeated multiple times to implement Continual Improvement
C) Each stage should be carried out once in the order Plan-Do-Check-Act
D) There should be a single Plan,then the Do-Check-Act cycle should be repeated multiple times to implement Continual Improvement

5. Which of the following is commonly found in a contract underpinning an IT service?Financial arrangements related to the contract Description of the goods or service provided Responsibilities and dependencies for both parties

A) 1 and 2 only
B) All of the above
C) 2 and 3 only
D) 1 and 3 only

Solutions: