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HP Selling Imaging and Printing Fundamentals Sample Questions:

1. What is cross-selling?

A) expanding the business opportunity by extending more capabilities to the product
B) expanding the business opportunity by providing the customer with three connectivity options
C) including a color product in the offering
D) selling two different models of the same product

2. Which useful functionality does a hard disk add to HP LaserJets and MFPs?

A) wireless printing
B) CD/DVD creation
C) job storage
D) job accounting

3. What are the benefits of using the electronic version of the HP Printing and Digital Imaging Products Instant Reference Guide (e-IRG)? (Select two.)

A) information about competitors
B) discount coupons and monthly drawings
C) replacement lifecycle, listing all products and replacements
D) up-to-date product information
E) links to HP news

4. Which ongoing challenges does a business manager face?

A) expense control, investment planning, sales, and administration
B) sales growth, customer handling, administration and know-how, and expertise
C) financial management, production planning, quality of goods, and stock control
D) cash flow, competitor activity, customers, and market share development

5. Which printer holds a "Guinness Book of World Records" certification as the fastest desktop color printer in the world?

A) Xerox Phaser 3635MFP/S
B) IBM 4230-4S3 Dot Matrix printer
C) HP OfficeJet Pro X551 color printer
D) HP Color LaserJet M4555 MFP

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