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HP Selling HP Imaging and Printing Supplies Sample Questions:

1. Which statement best describes the warranty on HP laser supplies?

A) No warranty is applicable to HP laser supplies.
B) HP offers 6 months of warranty for all HP laser supplies.
C) HP offers a warranty that is defined by local legislation, which varies from 6 to 24 months.
D) As long as the printer is not indicating the end of life of the cartridge, the warranty covers defects from materials and workmanship.

2. If a customer buys a "Recycled Cartridge" what type of cartridge do they have?

A) A clone cartridge, made from recycled toner or ink
B) A 100% new cartridge designed for recycling and renewal
C) A cartridge that can be refilled or remanufactured, but has no standard naming convention
D) A cartridge that can be refilled, remanufactured, or cloned, but has no standard naming convention

3. Which list appropriately demonstrates the order in which the laser printing process occurs?

A) Charging, expose, deploy, transfer, fusing, pickup
B) Expose, charging, transfer, development, cleanup, fusing
C) Charging, expose, development, transfer, fusing, cleaning
D) Charging, development, transfer, exposure, fusing, discharging

4. In which type of hardware is the majority of the current total supplies sell-out used?

A) Devices that are older than the current line-up
B) The most current MFPs from this year's line-up
C) The most current workgroup printers from this year's line-up
D) The most current retail HP inkjet devices from this year's line-up

5. If the customer is looking for best cost per page for black text, but hardly uses color, which ink cartridges would you recommend?

A) Two standard black cartridges and one value color cartridge
B) A standard fill black and color cartridge
C) A two-pack XL black cartridge
D) A higher fill value black and standard color cartridge

Solutions: