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HP Selling HP PPS ServiceOne Services Sample Questions:

1. Which service corresponds to the following discovery question: "Do you meet the requirements of data protection regulations by physically controlling access to your data?"

A) Tracking and Recovery Services
B) Defective Media Retention
C) Asset Tagging
D) Installation

2. Which trigger is a good indicator of an opportunity to offer HP Care Pack Services? (Select three.)

A) A customer needs an onsite technician to support the hardware fleet.
B) A customer is concerned about potential security breaches by irresponsible employees.
C) A customer needs to be able to add or remove devices from the same service engagement.
D) A customer has established security policies and procedures.
E) A customer has a high volume of sensitive data to protect.
F) A customer requires project management to deploy personal systems.

3. Which HP PPS Services value propositions allow customers to concentrate on business activities rather than IT issues? (Select three.)

A) Protection
B) Security
C) Trusted vendor
D) Cost savings
E) Simplification

4. A customer is three months from the expiration of their existing service engagement. When you discuss a renewal, they express a desire to keep their existing hardware with a higher level of service. They would also like to manage all their devices under one agreement with multiple payment terms. A review of their hardware inventory shows that it is supported for one more year.
Which renewal option should you offer?

A) Upgrading with HP Contract
B) HP Post-Warranty Care Pack
C) Hardware Refresh
D) Purchasing an extended warranty

5. Which tool is recommended to find the right HP Care Pack Service for a specific product and check its availability within a certain country?

A) HP Attach Widget
B) HP Support Center
C) HP MySalesGuide
D) HP Care Pack Central

Solutions: