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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. For a customer that has HP Care Pack coverage, when is the service start date of HP Post Warranty Care
Pack Services?

A) One day after the HP base warranty expires
B) The HP Care Pack Services registration date
C) The date of the hardware purchase
D) One day after expiration of the HP Care Pack Service

2. Which services correspond when a customer says yes to the following discovery question:
"Does your IT budget require a different payment term than up-front?"

A) HP Standard Contractual Services
B) HP Care Pack Services
C) HP Onsite Repair
D) HP Defective Media Retention

3. A customer has set aside a budget to cover replacement and maintenance of their printing and PC
hardware. They are interested in contracting with a hardware manufacturer for services because their IT
department does not have adequate resources to cover PPS Services.
The contract would include the following provisions:
1 . Standard delivery requirements
2 . Multi-vendor repair services
3 . Multi-year contract
4 . Quarterly payment
Which offer best matches this customer's needs?

A) HP Standard Contractual Services
B) HP Care Pack Services
C) HP Custom Contractual Services
D) HP Accidental Damage Protection

4. When do HP Post Warranty Care Pack Services need to be registered?

A) within 10 days after the purchase of the hardware
B) within 90 days after the purchase of the hardware
C) within 10 days after purchasing the care pack
D) within 30 days after the expiration of the warranty

5. Which service is part of data and hardware protection?

A) Printer installation
B) Defective media retention
C) Maintenance kit
D) Onsite repair

Solutions: